Article 1 (Purpose of Collection and Use)
VocaVision AI ("Company") collects and uses personal information for the following purposes:
- Member registration and management
- Service and content delivery
- Payment processing and settlement
- Customer inquiry and complaint handling
- Service improvement and new service development
Article 2 (Information Collected)
1. Required
- Email address
- Password (stored encrypted)
- Nickname
2. Optional
- Profile image
- Learning goal settings
3. Automatically Collected
- Service usage logs
- Learning progress data
- IP address, browser type, device information
4. Payment (Paid Services)
- Payment information (processed via Paddle; the Company does not store card details directly)
Article 3 (Retention Period)
The Company destroys personal information without delay once the purpose of collection has been fulfilled. However, information may be retained as required by applicable laws:
- Records of contracts or subscription withdrawal: 5 years
- Records of payment and supply of goods: 5 years
- Records of consumer complaints or dispute resolution: 3 years
- Website access logs: 3 months
Article 4 (Disclosure to Third Parties)
The Company does not provide personal information to third parties in principle. Exceptions include:
- When the user has given prior consent
- When required by law or requested by law enforcement following legal procedures
Article 5 (Data Processing Partners)
The Company partners with the following service providers:
| Partner | Purpose |
|---|---|
| Paddle | Payment processing (Global) |
| TossPayments | Payment processing (Korea) |
| Vercel Inc. | Web frontend hosting |
| Railway | Backend API server hosting |
| Supabase | Database hosting & image CDN |
Article 5-1 (Cross-Border Transfer of Personal Information)
To provide the service, the Company transfers users’ personal information overseas as set out below (Article 28-8 of the Personal Information Protection Act):
| Recipient | Country | Items transferred | Time & method | Retention period |
|---|---|---|---|---|
| Vercel Inc. | USA | Access IP, service usage records | Transmitted over the network when the service is used | Until account withdrawal or termination of the processing contract |
| Railway Corporation | USA | Member and learning records processed by the service | Transmitted over the network when the service is used | Until account withdrawal or termination of the processing contract |
| Supabase Inc. | Singapore | Email, nickname, profile, learning data | Transmitted over the network when the service is used | Until account withdrawal or termination of the processing contract |
| Google LLC | USA | (Social login) email & profile; (Analytics) online identifiers & usage records | Transmitted on login or when the service is used | Until account withdrawal or termination of the processing contract |
| Microsoft Corporation | USA | Service usage behavior, device/browser information | Transmitted over the network when the service is used | Until account withdrawal or termination of the processing contract |
| Paddle.com Market Ltd. | United Kingdom | (Global checkout) email & payment-related information | Transmitted at the time of payment | Until account withdrawal or termination of the processing contract |
Users may refuse the cross-border transfer of their personal information. However, as these transfers are essential to providing the service, refusal may restrict sign-up and use of the service. To refuse or make an inquiry, contact support@vocavision.app.
Article 6 (User Rights)
Users may exercise the following rights at any time:
- Request to access personal information
- Request correction of errors
- Request deletion
- Request suspension of processing
These rights can be exercised via Settings or by emailing support@vocavision.app.
Article 7 (Security Measures)
- Encrypted password storage
- SSL/TLS encryption for data transmission
- Security software installation and updates
- Restricted access to personal information
Article 8 (Cookies)
The Company uses cookies to provide personalized services. Users may refuse cookie storage through browser settings.
Article 9 (Data Protection Officer)
Name: Do Hurn Kim
Title: CEO
Email: support@vocavision.app
Article 10 (Policy Changes)
Changes will be announced via notice at least 7 days before the effective date.
Supplementary Provisions
This policy is effective from December 19, 2025.
Privacy questions? Contact us.
Email: support@vocavision.app