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Frequently Asked Questions

Find answers to common questions about VocaVision AI.

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Using the Service

Yes! You can study 1,300+ SAT Starter words for free. Full access to SAT Advanced, ACT, GRE, TOEFL, TOEIC, IELTS, and more requires a subscription.
SAT, ACT, GRE, TOEFL, TOEIC, IELTS, and CSAT (Korean). Each exam has curated vocabulary with AI-generated images and etymology analysis.
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Billing & Subscription

We accept major credit cards (Visa, Mastercard, Amex) via our secure payment processor.
Your subscription remains active until the end of the current billing period. No further charges after cancellation.
We offer a full refund within 14 days of purchase, no questions asked. Contact support@vocavision.app to request a refund.
Yes. Within 14 days of purchase and if you've studied fewer than 50 premium words, we offer a full refund. Click "Request Refund" in /settings or email support@vocavision.app. Processing takes 1-2 business days (up to 5 days for card reflection).
Refunds are based on the discounted amount you actually paid. For example, if you paid $7.19 for Premium (10% off $7.99 with PH10OFF), you'll receive a full $7.19 refund. Refunds are calculated on the paid amount, not the original list price.
The payment routes differ but the refund policy is identical. International cards typically go through Paddle (3-7 days processing). Korean cards often go through TossPayments (2-5 days). Both refund automatically to the original payment method with no extra fees.
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Account & Learning

Yes! Your progress syncs automatically across PC, tablet, and mobile with the same account.
Yes, all your learned words, accuracy rates, and review schedules are automatically saved.
Click "Forgot password?" on the login page, or sign in with Google.

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