a friendly receptionist opens a thick appointment book and runs her finger down the pages looking for available time slots. She holds a pen in her other hand ready to write down new appointment information. A patient stands across from her at the desk waiting to schedule their next visit. The receptionist finds an open slot and begins writing the patient's name and appointment time in the book. Other patients sit in chairs behind them reading magazines while waiting for their scheduled appointments. a book being used to record and organize appointments and meetings