byzantine — excessively complicated, typically involving a great deal of administrative detail

a bewildered person holds a thick stack of forms while standing at a service counter. The office worker points them toward another window across the room for additional paperwork. Behind the citizen, a maze-like arrangement of rope barriers creates a winding path between different service stations. Multiple other people wait in various lines, each holding different colored forms and folders. Office workers at different windows direct people to yet more locations throughout the complex space. an excessively complicated system involving a great deal of administrative detail