prepossess — to create a favorable impression beforehand; to influence or bias in advance

a well-dressed concierge greets an arriving guest with a warm smile and welcoming gesture. The concierge offers complimentary flowers and holds the guest's luggage with genuine care. The guest's facial expression shifts from neutral uncertainty to pleasant surprise and comfort. Their posture relaxes as they begin to smile in response to the exceptional treatment. Other hotel staff in the background maintain the same welcoming atmosphere while elegant furnishings create a luxurious setting. The guest's body language shows they are already forming a positive opinion of their stay. how exceptional service creates a favorable impression beforehand and influences someone's feelings in advance