a well-dressed customer leans back in his chair with arms crossed, pointing rudely at a polite waiter. The customer's face shows anger and superiority as he demands immediate service despite arriving without a reservation. The waiter stands patiently with menus in hand, gesturing toward the busy dining room filled with other customers who are waiting. Other diners at nearby tables turn to look with annoyed expressions at the demanding customer's behavior. The manager approaches from behind, shaking his head at the unreasonable demands. the belief that one is inherently deserving of privileges or special treatment