customer reviews — written opinions or evaluations given by buyers about products or services they have purchased

a woman enthusiastically gestures while holding up her smartphone, showing product photos to her friends. She points at specific features while describing her recent purchase experience. Her friends lean in with interested expressions, nodding and asking questions about the product quality. One friend pulls out her own phone to show a similar item she bought, comparing their different experiences. Another friend takes notes on her phone about the recommendations being shared. written opinions or evaluations given by buyers about products or services they have purchased